Last updated on November 1, 2020.
Collection and use of Personal Information
Let’s start with some definitions to make sure that we fully understand each other.
“Any information relating to an identified or identifiable natural person (‘data subject’)”.
“An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
“The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.”
“A natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller. Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.”
These definitions can also be found in article 4 of the European GDPR
There are two ways to guarantee the protection of Personal Information collected through our Service. On the one hand there is the data that our customers collect from respondents via questionnaires created with our Service: data collected from respondents. On the other hand there is the data that we collect from our customers: data collected for customer management.
Personal information collected from respondents
|Data Subject: respondents of questionnaires
Data Controller: customer
Data Processor: Maplix
Personal information collected from customers
The personal information we collect from you, our customers. We need this information to ensure your connection to our Service. In addition, it might be possible that we contact you for additional support or to inform you about new updates and features within our Service. Your personal information will never be used for any other purpose than this.
|Data Subject: customer
Data Controller: Maplix
Data Processor: customer
As a Data Subject you have the right to be informed about what, why, when, how and where several aspects of your Personal Information is being collected and processed.
A good customer-client relationship starts with honesty. That’s why we are keen on informing you about the data that we collect from you, whether directly or indirectly. The types of information we collect, store and/or use is listed below.
Name and/or username
When you apply for a subscription of our Service, we collect, store and use your name and/or username.
When you apply for a subscription of our Service, we collect, store and use your email address.
When you apply for a subscription of our Service and are required to make a payment, we collect and use your billing information. This billing information contains your name, address, email address and the financial details of your chosen payment method.
Every time you use our Service, we collect and store information that your browser sends to us. This is called log data and includes data such as your computer’s Internet Protocol (IP) address, the id of the device you use, your browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other user statistics.
Every time you use our Service, we collect and store cookies. These are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. We only store necessary cookies, to enable authentication in our application to use our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you will not be able to use our service.
The collection of Personal Information from our customers happens for three specific and grounded reasons. Your personal data will never be shared or used for any other purposes than listed below.
We need your name/username, email address and acceptance of our cookies to enable your identification by the system and connect you with our application to use our Service. At the same time, we make sure no one else has access to your profile settings or the activities you carry out within our Service.
We need your name/username and email address to facilitate one-on-one communication. This may happen for different reasons: administration and payment, updates about our Service or Provicy Policy, or additional support.
We need your log data and acceptance of cookies to evaluate and improve our Service where needed. This is a continuous process.
The service providers we use are listed below, as well as their purpose for Maplix Studio.
Amazon Web Services
We only keep your personal information for as long as it’s necessary for you to use our Service.
At any time, you can choose to terminate your account within Maplix Studio and stop using our Service. Please contact the Maplix Data Controller using our contact form or send and e-mail to firstname.lastname@example.org. When you do this, all your personal information and all the gathered data from your online questionnaires will be permanently deleted.
User accounts that show inactivity over a period of 4 years, will also be deleted.
Your Personal Information data is being stored in a secure but external Maplix cloud. The physical servers of this cloud are located in Frankfurt, Germany.
We value your trust in providing us your Personal Information. That’s why we do everything in our power to protect it. Below is a description of all the measures we are taking to accomplish this.
Hypertext Transfer Protocol Secure (HTTPS) Encryption
To ensure secure Personal Information transfers over different computer networks, we use HTTPS to encrypt and decrypt the incoming and outgoing data using Secure Sockets Layer (SSL) certificates.
Private Database Accessibility
To avoid data breaches or misuse, our database is only accessible through the Maplix API’s within our Service.
Application Programming Interfaces (API’s)
To avoid data breaches or misuse, our API’s are only accessible with the right authentication credentials. In addition, our Service uses a private API, which is only accessible through our Service itself.
Protection of Sensitive Data: Children
Our Service does not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If we discover that a child under 13 has provided us with Personal Information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact our Maplix Data Controller so we are able to take the necessary actions.
Name: Maplix BV
Business number: 0755823505
Registered office: Hazelaarspad 4, 9840 De Pinte
Email address: email@example.com
Maplix Data Controller information
Name: Anke Bracke
Email address: firstname.lastname@example.org